I get a long error code whenever I try to play.. [ Edited ]

[laceup_estMGK]

http://pastebin.com/tLjxuPLv

there is my dxdiag info

[laceup_estMGK]

Can someone please help??

[crinrict]

Don't think it's computer related not sure what the cause is though.

Did you uninstall Origin, clean out your register and then reinstall Origin ?

[Rem-sama]

i did all of the above, was on live chat with someone but assidently close it :< 

have my dxdiang report = http://pastebin.com/FkPciciq

[laceup_estMGK]

I was on the chat and lost connection. Finally I tried one more thing and it worked!!

I created a new account on my windows 7. I then logged off my account and switched over to the new user account. Signed into origin like normal... Loaded the game... Had to make a new sim because my original stuff didn't transfer over with being on a new windows account. Created the sim, bought a house, and everything loaded perfectly.

I highly suggest trying this option. Literally took me 2 minutes to create a new user account on windows 7.

[HRF_TheSoldier26]

I have creat a new family and it's work ... o_o

[EA_David]

Thanks for the post, @laceup_estMGK 

For anyone who's unsure, you can find a tutorial to do this here: http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/