2013-10-11 12:11 PM - edited 2013-10-11 12:12 PM
since this is a public forum we cannot help you since it would involve accessing your account
edit to add contact CS
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html