September 2022
You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support
September 2022
You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support
September 2022 - last edited September 2022
Product: The Sims 4
Platform:PC
Which language are you playing the game in? Français
How often does the bug occur? Every time (100%)
What is your current game version number? 1.91.205.1020
What expansions, game packs, and stuff packs do you have installed? All, I'm only missing the Batu one, and Paranormal, Moschino and Tiny Houses stuff packs.
Steps: How can we find the bug ourselves? By looking at my account, I guess.
What happens when the bug occurs? Well, I don't have the items even though I pre-ordered the High School Years pack one day before its release.
What do you expect to see? Toddlers should stay inside the bath until their hygiene is full. It's a pretty good idea.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Hello,
I've come today to report the fact that I still didn't receive the bonus items from the High School Years pre-order.
I've waited for the udpates coming after the release, since there was a lot going on, but even though the issue was addressed, I still didn't receive mine.
I will patiently wait for an answer, as I'm sure that something can be done in due time.
Thank you in advance.