I didn't get the Vibing Streamer Gear Digital Content

by mhdrmlekoo
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Original Post

Re: Sims 4 High School Years, Pre Order Content

Champion (Retired)

@GazoD1233 

 

You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support

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Re: Didn't get the exclusive items even if I got the pack before 8th September

Champion (Retired)

@siirysiir 

 

You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support

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Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.
Message 212 of 213 (635 Views)
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[HSY] Pre-order bonus items - Not received yet

[ Edited ]
★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Français
How often does the bug occur? Every time (100%)
What is your current game version number? 1.91.205.1020
What expansions, game packs, and stuff packs do you have installed? All, I'm only missing the Batu one, and Paranormal, Moschino and Tiny Houses stuff packs.
Steps: How can we find the bug ourselves? By looking at my account, I guess.
What happens when the bug occurs? Well, I don't have the items even though I pre-ordered the High School Years pack one day before its release.
What do you expect to see? Toddlers should stay inside the bath until their hygiene is full. It's a pretty good idea.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Hello,

 

I've come today to report the fact that I still didn't receive the bonus items from the High School Years pre-order.

 

I've waited for the udpates coming after the release, since there was a lot going on, but even though the issue was addressed, I still didn't receive mine.

 

I will patiently wait for an answer, as I'm sure that something can be done in due time.

 

Thank you in advance.

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