I can't play

[Andr3iuta]

Hi! I just installed The Sims 4 but when I laungh it the screen turns white and it takes me out of the game... What can it be?

[puzzlezaddict]

@Andr3iuta  Does your computer run Windows or macOS?  If Windows, please run a dxdiag and attach it to a post:

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

If you have a Mac, please list its specs, as described here:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...