July 2020
July 2020
@rkdekekt What did you buy? If it's a store world, go to the product page for that world, and click Download. The button should be blue and on the right side of the page. Here's a list of all store worlds:
https://store.thesims3.com/worldProductDetail.html?categoryId=12642
When the world downloads, you still need to install it from the launcher. Click on the Downloads tab, check the box next to the world, and click Install.
This also applies to other store content: you can find its product page by searching, then download and install. Or you can check your purchase history by clicking Store > My Store Account > Purchase History at the top of the screen.
If the content you bought is not in your account, you'll need to contact EA customer support for help. Support is open for live chat only (no phone calls) from 9 am to midnight GMT, Monday through Saturday.
https://help.ea.com/en/contact-us/
July 2020