I can't log in my account?!?!?!

[daisy9403]

It is not fixed. I can log into the Sims 3 site, but get the "invalid account" message when I try to log into the store pages. It seems to be somewhat intermittent (i.e., sometimes I can get in and sometimes I can't). I'm having similar experiences with 4 browsers (IE, Chrome, and Firefox for Windows and Safari on iOS.

[NGreeters]

I'm having the exact same issue for 3 days now. I got in once in 3 days and when I do it seems super random and impossible to duplicate. Its driving me crazy

[EA_Mai]

Ok, thank you for letting me know it's still not working, @NGreeters@daisy9403@siburyo. We will look into this and I will let you know here once it's fixed

-Mai

[2014Rosie]

Hi,
I'm having the same problem today. Looking forward to a fix.

[lovlyb]

I have been having this problem for the last two days, I was just on the phone with EA to help with it and they was having the same problem. I was still getting help and whoops the phone hung up now I have to contact them again.

But at first he was saying something to do with there servers is the reason why. I hope so!

[mbgreenleaf]

Same problem here AGAIN. Just got a new computer, got everything downloaded and went to grab my store stuff and...no. Obviously it is the correct login - I logged in HERE didn't I?!?! Aarrggh. I just want my previous store purchases before EA abandons Sims 3!

[roberta591]

@mbgreenleaf@Shywolf100@lovlyb@2014Rosie Did you try the in game download for already purchased store items?

[mbgreenleaf]

@roberta591 Yup, sure did. Invalid login information

[siburyo]

It seems to be working now. I don't want to speak too soon... it might stop... but right now it looks good. I'll check again in an hour or so.

[TexasMama7]

I can log in through the website but my game launcher won't log me in making it impossible to download the thing I just bought.