I can't buy expansion packs!

[emilymarhoffer]

My account was stolen before from a girl in Canada, She changed all my information and I have finally managed to get it back. I found that "invoicefailed" is when another person has been on your account too many times and I cannot buy any expansion packs. I am trying to get Sims pets for $7.99 but its not letting me and I can't ever get expansion packs if there isn't a sale. Please help me! I really want this expansion pack !

[crinrict]

You need to contact a Customer Support game advisor for this

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html