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Re: I can hear my sims but not see it

by puzzlezaddict
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Original Post

I can hear my sims but not see it

★★★★ Novice

I play sims on a dell touch screen laptop and every time I press play I can hear it start but I cannot see it but when I press my screen it starts going faster but it won’t let me play with my mouse or  my keys only my touch screen. It also lags when I try to use my mouse. I’ve had the game for a long to and before I had to reset my computer it worked fine what do I do?

Message 1 of 12 (323 Views)

Re: I can hear my sims but not see it

@destinywaswag  Please run a dxdiag and attach the results to a post here.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Please also list the packs you have installed.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 12 (315 Views)

Re: I can hear my sims but not see it

★★★★ Novice

I have late night, high end loft,pets,university life,world adventures, generation 

Message 3 of 12 (294 Views)

Re: I can hear my sims but not see it

★★★★ Novice

The dxdiag didn’t work 

Message 4 of 12 (288 Views)

Re: I can hear my sims but not see it

@destinywaswag  The dxdiag isn't supposed to fix anything.  It gathers some information about your computer so that I can see whether there's an obvious problem.  Please run it, save the whole thing as a text file, and attach it to a post, as the instructions in the link describe.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 5 of 12 (284 Views)

Re: I can hear my sims but not see it

★★★★ Novice

Like this

Message 6 of 12 (256 Views)

Re: I can hear my sims but not see it

@destinywaswag  Something went wrong with the dxdiag—it doesn't even list the basic information about your computer.  For example, I can't see what model processor you have, or how much RAM is installed.  Can you try running it again?  You'll know that it worked when it's done, and the initial page you see lists that basic info.  If it doesn't work again, that suggests a system issue and not necessarily one with Sims 3.  (I can try to help with that too.)

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 7 of 12 (242 Views)

Re: I can hear my sims but not see it

★★★★ Novice

idk how dxdiag works

Message 8 of 12 (226 Views)
Highlighted

Re: I can hear my sims but not see it

@destinywaswag  That dxdiag is much better, thanks.

 

The first thing to try is a clean boot of your computer.  If you can run the game, great, that means that some other process was causing the problem.  Here's how to clean boot; let me know whether it helps.

 

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

 

If that doesn't fix the issue, please run this driver utility to check for missing drivers:

 

https://www.driverscape.com/manufacturers/dell/laptops-desktops/inspiron-3135/145998

 

Thank you @Holger1405 for the consult, as always.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 9 of 12 (205 Views)

Re: I can hear my sims but not see it

★★★★ Novice

The first one was very confusing 

Message 10 of 12 (165 Views)
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