June 2021
@MandyLovesPink35 Then your Acer runs Windows, and you can run a dxdiag. Please do so and attach it to a post.
June 2021
No I cant all i see is System display sound input in my dxdiag. so try again and stop telling me to do that
June 2021
@MandyLovesPink35 Please post a screenshot of what you see. Again, the dxdiag function is built into Windows and has worked more or less the same way for a very long time. If it's not working that way for you, I need to see exactly how.
June 2021
now I am starting to get this message unable to start game service initalization failed and I dont know why everything is new from my sims 3 folder and I reinstall everyting
June 2021
@MandyLovesPink35 Did you ever have Sims 3 installed on this computer before, and if so, what method did you use to install it: Origin, discs, or Steam? I also really do need a dxdiag. Again, if you're not seeing the layout I've described, please post a screenshot.
June 2021
Origin and the last time I CANT DO A dxdiag SO * OFF WITH THAT
June 2021
The only difference with the DxDiag between your system and the guide @puzzlezaddict posted is that you don't have to click "Run 64bit DxDiag" anymore, the data is collected at start.
So, wait until the green bar is gone > Click on "Save all Information" > Save the "DxDiag.txt" file to your desktop and load it up here like puzzle's guide suggested.
Two things:
a.) It would be nice if you also anwser the questions @puzzlezaddict asked. This questions are important for the troubleshooting processes.
b.) it would also be nice if you could curb your temper a little bit. Puzzle knows what she is doing and she is also a voluntarist that tries to help you in her free time.
June 2021
stop asking me to a DxDiag I cant do it for the last time
June 2021
I just explained to you how you can do it, and I know that it works.
So that leads to the conclusion that you don't want to do it, and that is fine of course, we just can't help you then because we need info about your system to be able to help you.
Have a nice day.