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- crinrict12 years agoHero+
Did you try hitting play a few times to see if it works ? There are a few users with this issue but I don't know what the solution is.
Try to talk to a game advisor. Maybe they can help you further
The AnswerHQ is about Users helping Users.
Game advisors can be found through live chat.
- https://help.ea.com/en/contact-us/
- Set your language to US at the bottom
- Describe your issue with a few words
- Select Product: The Sims 3
- Select Category: Billing/Purchasing or Account Management
- Select Platform: PC
- Click Find solution
- Scroll down and click I still need help
- Click Chat Now to chat with a Game Advisor
With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
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