"You don't have access" Error in EA app - 2024

[Raidzor]

@EA_Leeuw I have the exact same symptoms, just the error message is slightly different, it says "Game ownership disabled or deleted"
Also, like everyone else, I'm on the Xbox Game Pass and also it doesn't allow me to redownload or do anything (does not see the installed game)
Windows 11, sign on through Xbox, issue first occurred today, a few hours ago. Also doesn't let me download the game. Seems like all Battlefield games are affected. Issue is reproduced on all of my (7) friends computers, all on Windows 11, all with Xbox Game Pass (they get the "You don't have access" message)

[Cyberstyx]

Dear @EA_Leeuw ,

I created two tickets about all these problems ("don't own the game", "can't re-download the game", "missing titles from EA Play"), one 6 hours ago and one a few minutes ago, and talked to EA Support Chat about both of those tickets.

In both occasions they acknowledged an issue with XBOX Game Pass Ultimate and EA Play, which is known to the support team and are working on fixing it.

From all the posts I have read, for all of the above 3 issues, everyone that is having issues has an XGU subscription with EA Play games not working.

The update / repair / clear cache and generally EA App troubleshooting seems to not be relevant. Maybe a different thread should be created, which we can monitor for progress on the actual problem, which seems to be XGU > EA Play licensing information.

[HojantheViking]

@EA_Leeuw Adding my voice to the pile; same problem as everyone else. Was playing SW Jedi Survivor through XBox Ultimate Game Pass / EA Play, was enjoying it, cannot play today. Please fix y'all.

[bleedgaming]

Have been unable to access or find my EA FC24 Loyalty Edition and FIFA 23 Standard Edition from my library. Theses which I have through EA Play via the PC Game Pass. FC 24 is no showing me as under the 10hr trial when I possessed the full Loyalty Edition for free with my EA Play subscription and my FIFA 23 is being shown as unable to access and to 'sign in with a different account'. Now neither am I unable to play FIFA 23 , I am also at the risk of losing my FC24 after 10 hours.

The EA App Error Reporter ID is ce8b457d-c8e9-49d6-89d4-7828c5a43119

[Ibbu_hatela]

I am facing the "You don't have access error" and I own the games via the XGPU sub. Currently installed games are BF 2042, Star Wars BF2 and Jedi Survivor.

EA app reporter ID:4184b8b8-88fe-4a2b-b1d9-6fdccb9b9529
OS Version: Windows 11 Pro

Attached:

App Logs
Issue SS with timestamp

App Version

EA Logs.rar

[Lamp004]

Reporter ID - bb7bffc1-1d51-4651-a2f3-69f3409a2527

Also experiencing the "You don't have access error" when attempting to play F1 2023.

Attached the logs as requested. Cannot access ANY of my games on the app, the library shows up as empty.

Playing on PC - Windows 10 - Version 22H2

First experienced the issue today - 05/01/2024 around 9:30am

Attached an image of my EA App version as well.

Logs.rar

Desktop logs.rar

[NitsaTenkai]

Hello, I just downloaded Jedi Survivor last night, then in the morning try to play it but I saw a lot of games that I downloaded through Xbox game pass are missing. and say that I don't have access and I just uninstall all the games manually from the folder and when I try to install them again it says there's a problem with your download.

[Barbara1Kenobi]

Hey guys, having the same issue here. I haven't download anything again because I'm afraid I'll loose everything I've done in the game and will have to start from scratch. At least am relieved watching that my pc or my account is not the problem. there's to many of us with the same issue.

[Tokerize]

@EA_Leeuw any update on this issue?

[Aventuresma]

Have the same problem as many here was playing normally until today when my games just disappeared from the library and cant access them in any way tried uninstalling ea app restarting it clearing the cache uninstalled the games and now they wont even install again owned every game from ea play coming from the pc game pass im sure im on the correct account and that the game pass is still active i have the latest version of windows and ea app it started today 5/1/2024 in the morning and here is the reporter id: 8a626594-b56c-44c1-9ee2-5ae0919886a8

Please solve it a soon as possible thank you