Re: How to Fix the "You don't have access" Error in EA app - '24

by EA_Leeuw
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Original Post

Re: How to Fix the "You don't have access" Error in EA app - '24

★★★ Apprentice

Ok so i logged out and delete, re install and repair the app. Some ppl said theirs have been restored. Now i check it seems like DA2 is back in the Ea contents. But not sure if everything is back to normal.. T.T  Yea and i notice they mark as solved, why no apology or explanation what happened? coz im DA fan if not i wouldn suppt

Message 221 of 236 (2,020 Views)

Re: How to Fix the "You don't have access" Error in EA app - '24

★★★ Apprentice
@timthesmurf oh what game?
Message 222 of 236 (2,019 Views)

Re: I can't see the game in my library and I get the error "You don't have

★★★ Newbie
@kayserojen I am having the same issues its sayiong i need to renew my games pass
Message 223 of 236 (2,006 Views)

Re: How to Fix the "You don't have access" Error in EA app - '24

★★★ Newbie
@EA_Leeuw Hi games pass for pc and it is sayin i need to renew my games pass even though its active
Message 224 of 236 (1,998 Views)

Re: How to Fix the "You don't have access" Error in EA app - '24

★★ Novice

Mine too- Was 4 missing (the ones I bought from Steam) but theyre abck now (still hasnt tested yet, but at least app says "in library" now

Message 225 of 236 (1,980 Views)

Re: How to Fix the "You don't have access" Error in EA app - '24

★★★ Newbie

I have my games back and my eaplay game pass back, they seams to work on it Standard smile  

Message 226 of 236 (1,953 Views)

Re: How to Fix the "You don't have access" Error in EA app - '24

[ Edited ]
Community Manager

RESOLVED Outage May 22, 2024. "You Don't Have Access" Error in EA app.

 


 

Hi all,

 

We are seeing RECOVERY of the temporary problem which started on May 22nd at 8 am UTC, which was unintentionally impacting some users, causing them to see the message *"Games have been removed from your library" or *"You don't have access" error on the EA app more frequently than expected.

 

Recent reports in this forum thread seem to confirm this trend. Thank you for reporting this to us!

 

If you continue to experience the issue, please perform an EA app App Recovery (clear cache) by following the steps here, or reboot the client or machine.

 

Thank you.

 

Previous accepted res.

 


 

*It's important to understand that both scenarios can also be triggered by valid, non-temporary reasons. For further details on these, please refer to the following links:

  • For the message "Games have been removed from your library" in the EA app, click here.
  • For the error "You don't have access" in the EA app, click here.
EA_LeeuwAHQ

For the English Answers HQ forums:
  • Having trouble with your EA account? Post on the EA Services – General Questions board, NOT the EA app boards.
  • Want to chat about the EA app, share feedback, report bugs, or get help with technical issues? Head over here.
Message 227 of 236 (7,662 Views)

Re: Game gone

Community Manager
Hi @HollowAmbit,

Ok, that helps. There is an existing thread live on this at the moment and there was an update shared recently. I'm add your comment into that one so you can be in there and check it out.

- EA_Lanna
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 228 of 236 (1,819 Views)

Re: How to Fix the "You don't have access" Error in EA app - '24

★★ Apprentice

EA App Error Reporter ID - 3f55cd81-9445-44a3-820c-0bdcecf79f57

 

How do you own the game - I own the games on Steam.

 

Are you playing on a Windows PC or Mac - I'm playing on Windows PC.

 

If Windows, what Windows version are you using - Windows 10 64 bit

 

Timestamp when the issue first occurred (date/time) - I noticed this on 3rd of April 2024 when I logged in to the EA App.

 

What is the exact error that you're getting - Games are removed from my EA App library and when I launch the game through Steam, the EA App says I don't have access when I own the games on Steam.

 

What is the current version of your EA app - 13.202.0.5715 (83357-2e60ee9275)

 

 

When I launch the game through Steam, it says I don't have access because the EA App removed the games from my library. I bought the games as a bundle and the other games are still in my EA App library and I can play them just fine. Please fix the issue.

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Message 229 of 236 (1,806 Views)

Re: How to Fix the "You don't have access" Error in EA app - '24

★★★★★ Newbie

it still the same i have nothing good job ea!!!

Message 230 of 236 (1,766 Views)

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