How do i fix my video card system? [ Edited ]

[W1llY0uD13]

Every time I try to open sims 4, it says that my video card system isn't right. (I don't remember how it was worded) I tried to fix it myself with the help of videos and other forums, but now I cant open it at all. Same with Origin. No pop up. Just me staring at my desktop waiting for the app to open. I might just have sh*tty wi-fi, but still.

Here's my system DxDiag  info if that's needed:

------------------
System Information
------------------
Time of this report: 1/15/2021, 05:06:15
Machine name: DESKTOP-J1HTQBR
Machine Id: {DAD94C5A-714B-4FDF-BEF6-F4A71FD484C2}
Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP rp5700 Business System
BIOS: Default System BIOS (type: BIOS)
Processor: Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz (2 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 8184MB RAM
Page File: 3735MB used, 6367MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode

(I did try to download the NVIDIA graphics driver, but it said it wasn't compatible.)

If my prediction is right and I can't get it to work on this computer at all, what are some computers you recommend that'll work with sims 4?

Edit: I added the entire file

[crinrict]

@W1llY0uD13 Which of these are you getting: https://answers.ea.com/t5/Technical-Issues-PC/FAQ-Unable-to-Start-Can-t-run-The-Sims-4-with-the-vide... ?

Coudl you post your entire DxDiag ? Just attach the text file.

[W1llY0uD13]

---

@crinrict wrote:
@W1llY0uD13Which of these are you getting: https://answers.ea.com/t5/Technical-Issues-PC/FAQ-Unable-to-Start-Can-t-run-The-Sims-4-with-the-vide... ?

Coudl you post your entire DxDiag ? Just attach the text file.

---

Here is the full

[W1llY0uD13]

---

@crinrict wrote:
@W1llY0uD13Which of these are you getting: https://answers.ea.com/t5/Technical-Issues-PC/FAQ-Unable-to-Start-Can-t-run-The-Sims-4-with-the-vide... ?

Coudl you post your entire DxDiag ? Just attach the text file.

---

The first one. I DO have a video processor, but just not the right video system.

[jpkarlsen]

@W1llY0uD13 

You only have built-in graphics and that is below minimum requirements for the game. Since you have a Desktop it should be possible for you to upgrade with a stand alone Graphics card. Check the manual to see what you can add.

[W1llY0uD13]

---

@jpkarlsen wrote:

@W1llY0uD13 

You only have built-in graphics and that is below minimum requirements for the game. Since you have a Desktop it should be possible for you to upgrade with a stand alone Graphics card. Check the manual to see what you can add.

---

I don't believe it had a manual with it. let me check

[W1llY0uD13]

Nope. Just came with a paper about how it was refurbished, a warranty, and their email.

[jpkarlsen]

Then look for the Motherboard. It's name should be printed on it.

[W1llY0uD13]

Its name? Im not the brightest but do you mean something like the device id or product id? Or the os build, the version or the motherboard model number? Like i said, im not the brightest.

[W1llY0uD13]

serial number 2ua028bcp

product 0a80h

is what i got when i did the command: wmic baseboard get product,manufacturer,version,serialnumber