How do i cancel and refund my Sims4? it doesn't even work!

[itsyourfault12]

Hi guys,

I want to get a refund on my Sims4 i downloaded a couple of weeks ago. It doesn't even work and i can't seem to find a number to actually call someone up!! Really irritated and bad service! 

[Phantomlover1717]

Have a look over here:
https://www.origin.com/en-nl/great-game-guarantee