How do I return a sims 4 expansion pack?

[aidanmh96]

Is it possible for me to return my Sims 4 spooky stuff expansion pack????

[crinrict · Accepted solution]

Depends on your reasons. DLC doesn't qualify for the great game guarantee

You can contact a game advisor and see if they are willing to help you

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

.

[crinrict · Accepted solution]

Depends on your reasons. DLC doesn't qualify for the great game guarantee

You can contact a game advisor and see if they are willing to help you

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

.

[abigailyw]

Yes this works! They were very helpful and got me my refund!

[SieraRain22]

They refused a refund for me. Talked to two agents and both denied my request. Stupid policy

[emlloyd4]

@abigailyw What reason did you give?

[rebo1070]

Yea apparently in their policy they cannot issue refunds for packs, the policy may have changed to this (therefore meaning that previously you were able to get a refund for a pack) but they aren't allowed to give you refunds for packs