How can I re-install the sims 4 on new computer?Get code error.

by Zana651
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How can I re-install the sims 4 on new computer?Get code error.

★ Novice

I can't re-install the Sims 4 on my new computer, I get product code error every time.

 

The Sims 4 are out of the box from a compter store.

 

Help woud be appreciated.

 

Thank you.

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Accepted Solution

Re: How can I re-install the sims 4 on new computer?Get code error.

You can contact EA through this link:
http://help.ea.com/en/contact-us/new/


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do not work for EA

 

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Re: How can I re-install the sims 4 on new computer?Get code error.

Hero (Retired)

@Zana651 You need to download the Origin client from EA and log in using the same login and password you used before. Your games are still in the first account you created. If you can't remember your login you will have to contact EA customer service to recover your account.

Message 2 of 5 (463 Views)

Re: How can I re-install the sims 4 on new computer?Get code error.

★ Novice

Thank you roberta but I have the Origin Client and only one account, the same one I used to install the Sims 4 on my old computer.

I don't know if I registered the game back than, I think if you don't register it it doesn't show up in Origin?

 

Sounds like I have to contact them direct, I just can't find a link.

Would you know where their email is to be found?

 

Thanks so much.

Message 3 of 5 (452 Views)

Re: How can I re-install the sims 4 on new computer?Get code error.

You can contact EA through this link:
http://help.ea.com/en/contact-us/new/


----------------

Answers HQ Guardian

do not work for EA

 

Message 4 of 5 (506 Views)

Re: How can I re-install the sims 4 on new computer?Get code error.

★ Novice

Thank you, I discovered I had two Origin accounts, I found the info for my old account and there it was: The Sims 4 and Sim city.

 

I'm downloading the Sims 4 as we speak.

 

Thank you to everyone who helped.

Message 5 of 5 (432 Views)