October 2016
I can't re-install the Sims 4 on my new computer, I get product code error every time.
The Sims 4 are out of the box from a compter store.
Help woud be appreciated.
Thank you.
Solved! Go to Solution.
October 2016
You can contact EA through this link:
http://help.ea.com/en/contact-us/new/
October 2016
@Zana651 You need to download the Origin client from EA and log in using the same login and password you used before. Your games are still in the first account you created. If you can't remember your login you will have to contact EA customer service to recover your account.
October 2016
Thank you roberta but I have the Origin Client and only one account, the same one I used to install the Sims 4 on my old computer.
I don't know if I registered the game back than, I think if you don't register it it doesn't show up in Origin?
Sounds like I have to contact them direct, I just can't find a link.
Would you know where their email is to be found?
Thanks so much.
October 2016
You can contact EA through this link:
http://help.ea.com/en/contact-us/new/
October 2016
Thank you, I discovered I had two Origin accounts, I found the info for my old account and there it was: The Sims 4 and Sim city.
I'm downloading the Sims 4 as we speak.
Thank you to everyone who helped.