Houses and families gone

[LibbyLoos]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.63.136.1010
What expansions, game packs, and stuff packs do you have installed? Sims university and the holiday celebration pack
Steps: How can we find the bug ourselves? I don’t know
What happens when the bug occurs? All my families and houses have disappeared on sims 4
What do you expect to see? All my sims and the houses I’ve spent hours making
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I’ve played sims for literally hours and then didn’t play it for a few weeks and when I went back on it today origin had to update and then I went on the game and absolutely everything was gone everything I’ve made so many houses and families and worked so hard on them

[crinrict]

@LibbyLoos Moving this to tech. Someone here will assist you further

[CGrant56]

@LibbyLoos 

Your pic looks like you have started a new save rather than loading one.  So 1st thing I suggest you do is go to the Main Menu and instead of hitting the big arrow, hit the Load Game button and see if you have any other saves there.  

If you find more than one, try loading them and checking to see if your houses, etc. are there.

Hope this helps.

[LibbyLoos]

Thank you I just tried this but it’s still showing absolutely nothing only 2 of my families are saved but when I load them everything else is still gone

[puzzlezaddict]

@LibbyLoos  Please search your computer for Slot_* (with the asterisk), which should find any other saves that are anywhere on your computer.  Please post the full file paths of the saves you find here.  You can see the file paths in the search results, or click "go to location" for a given file, then copy the file path, which is shown above the list of flies and folders.