Households Not Loading [ Edited ]

[emifuji]

Households aren't loading, and when I got into the game by pressing play, the household was empty and did not show people in the households, aspirations, skills, etc. Now I can't even play the household at all. I'm not sure what's wrong. I deleted all my CC and it still isn't working. It's good to note that I also downloaded Cats and Dogs. Help!!

[roberta591]

@emifuji  Is it like you just started playing the game. Are you using OneDrive? Did you move your family to the new world?