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House disappearing

by SirenofLight
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Original Post

House disappearing

★★★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.48.94.1020
What expansions, game packs, and stuff packs do you have installed? holiday celebration pack
Steps: How can we find the bug ourselves? Starting with the tutorial (never played sims before) when you enter the game after finishing the sims.
What happens when the bug occurs? You cannot enter the house. It's invisible and there' nothing showing in its place. When you travel to a nearby house you can see it but, when you click travel home it disappears.
What do you expect to see? The actual house at its right place.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

Another of the connected problems is that the tutorial doesn't work till the end. The tutorial stops working after the greetings of Alex (the sim) and it won't budge forward. The game didn't save after yesterdays playing (brand new). Yesterday, the first time I turned it on, the only problem was the tutorial (bearable) now I cannot save the game because every time it restarts itself or even enters the house (tried with and without the tutorial both ways didn't work).

Message 1 of 3 (99 Views)

Re: House disappearing

Hero

 

 Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 2 of 3 (93 Views)

Re: House disappearing

[ Edited ]
Hero

Moving this to tech issues for further troubleshooting and info

 

@SirenofLight

 

Might be related to this: https://answers.ea.com/t5/Technical-Issues-PC/INFO-REQUEST-Houses-Lots-disappear/m-p/4620279 but sounds more extreme.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 3 of 3 (55 Views)
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The Sims 4 Patch Notes

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Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

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Reset, update, or link your account information.

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