Please do the following:
Go to https://help.ea.com/en/contact-us/.
1. Go to contact us
2. Press your Game/Your Platform and select the problem you are having
3. Press Contact options
4. Scroll to chat and specify your problem
5. Press Chat now
For futher information, please check here http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100
If there is no chat option available, please call customer service on your phone or try describing your problem a little bit different, so "Livechat" show up as an option.
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