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by colbyfolmar123
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Help

★★★ Newbie

hey so i downloaded the sims on a previous pc and it broke i did not get the chance to delete it and i found the disk i try downloading it i redeemed the pin but yet it says it already been redeem but on the paper it says i can get it any where any time but it wont work message me at my email [edit: email address removed]

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Re: Help

★★★ Newbie

[edit: email address removed]

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Re: Help

@colbyfolmar123  Ths forum's filter automatically removed your email address; that's why it's not showing up.  But that's a good thing, because this is public.  And besides, no one here can help you with account issues.

 

As for the problem itself, you likely registered the code the first time you installed the game.  The fact that you already used it on your old PC doesn't matter—you should still be able to install on the new one as well.  But you'll need to use the same Origin account as you did the first time around.  (If you registered on the Sims 3 Store site, the same applies, since Origin and the store share information.)  Just sign into Origin, and the game should already be in your game library.

 

If you can't figure out what email address you originally used for your account, you can always ask EA customer support for help.  But it would probably be easier to just try all the addresses you have, and click "I forgot my password" in the Origin login window.  Any address associated with an account will receive a password recovery email.

 

https://help.ea.com/en/contact-us/

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I don't work for EA. I'm just trying to help fellow players with their games.
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