Re: Help Sims 4 will not load after update....

by crinrict
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Help Sims 4 will not load after update....

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Your Report ID is: 07f7ca7b8000b10c

 Game will not load, it starts to load and when it shows SIMS 4 on the screen.  It freezes and stops responding.  I have tried everything, calling EA to be hanged up on, Asked to have a call back and no one calls me back, (said 15min, it has been 4 hours)  Tried looking in the thread for other people telling us how to fix it, and their instructions don't work either.   Why is nobody from EA helping and why do you keep making updates that mess up the game?  I am ok with games not working but to be lied to multiple times about someone calling and waiting by my phone  for hours is terrible customer service.  If you can call it a service. 

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Accepted Solution

Re: Help Sims 4 will not load after update....

Hero

Are you using custom content in your game ? If so, remove it and see if it starts.

 

If it does, you need to weed through everything to find out what is causing the issue.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 3 of 6 (396 Views)

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Re: Help Sims 4 will not load after update....

★★★★ Novice

I have even uninstalled the game and re-installed it, still does not work.

Message 2 of 6 (400 Views)

Re: Help Sims 4 will not load after update....

Hero

Are you using custom content in your game ? If so, remove it and see if it starts.

 

If it does, you need to weed through everything to find out what is causing the issue.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 3 of 6 (397 Views)

Re: Help Sims 4 will not load after update....

★★★★ Novice

That worked,  thankfully I did not have a lot of content.

Message 4 of 6 (373 Views)

Re: Help Sims 4 will not load after update....

★★★★ Novice

Anything you download from All About Style is not working anymore if that helps anyone narrow items down.

Message 5 of 6 (362 Views)

Re: Help Sims 4 will not load after update....

Hero

Did you let her know ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 6 of 6 (330 Views)