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Help! My game is unplayable!

by ericaricher
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Original Post

Re: Help! My game is unplayable!

★★★★ Pro
Message 11 of 40 (264 Views)

Re: Help! My game is unplayable!

★★★★ Novice

I did the factory reset. But it still crased after 10 mins. My computer blue screened and restarted.

Message 12 of 40 (232 Views)

Re: Help! My game is unplayable!

★★★★ Pro

Please post a new DxDiag so I can check the new Bluescreen error to see if it is the same as you already experienced.

Message 13 of 40 (219 Views)

Re: Help! My game is unplayable!

★★★★ Novice

Here is my DxDiag.

Message 14 of 40 (207 Views)

Re: Help! My game is unplayable!

★★★★ Pro

The Bluescreen errors is likely related to your graphics driver. Get DDU and use that to remove the Driver. https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Get the latest driver from here (you still don't have the latest) https://www.nvidia.co.uk/Download/index.aspx?lang=en-uk

Message 15 of 40 (200 Views)

Re: Help! My game is unplayable!

★★★★ Novice

I downloaded the DDU but I couldn't figure out how to remove my NVIDIA driver. So I updated a couple items. I went on the NVIDIA website and downloaded the update. However my game still crashed, to the desktop.

 

I have include my DxDiag as well as the las t crash info.

Message 16 of 40 (192 Views)

Re: Help! My game is unplayable!

★★★★ Pro

It is pretty simple. With the Geforce card selected  click the Clean and Restart button.

Message 17 of 40 (182 Views)

Re: Help! My game is unplayable!

★★★★ Novice

I am unable to select it and do that. I can only update it and it says it is up to date!

Message 18 of 40 (161 Views)

Re: Help! My game is unplayable!

[ Edited ]
★★★ Novice

download iobit unistaller. its a free app. from https://www.iobit.com/en/advanceduninstaller.php?b1
install. choose your NVIDIA drivers/program unistall. once its done and asks for a reboot, choose NO or later, and let iobit do its thing. choose to erase all files/registry keys left behind. after that is done, restart then install the NEW nvidia driver.

Message 19 of 40 (153 Views)

Re: Help! My game is unplayable!

★★★★ Pro

Is the geforce card not listed in the dropdown when you run DDU? Also DDU does not have an option to update the driver so where do you see that?

Message 20 of 40 (140 Views)
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