Help! My game is unplayable!

[ericaricher]

This is what I see.

[jpkarlsen]

This is not DDU. Please follow the instructions on how to use DDU.

[kreatora]

@ericaricher
If anything above will not help you
!. Check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update
2. Check whether your system has any problems that may not have been shown in DxDiag
https://support.microsoft.com/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corr...
I don't work for EA

[ericaricher]

In trying to use the DDU program then failing, trying IObit installer program, then trying to update my NVIDIA driver, I have somehow made it worse. The NVIDIA update doesn't recognize any compatible hardware now. My game is still crashing. It's a nightmare!

[jpkarlsen]

At this point I will recommend that you reinstall Windows and your programs. Perhaps pay a repair shop to do it.

[holger1405]

@ericaricher

OK, let's have a step back here.

First, is your virus scanner still disabled? If so enable it.

Second, there are a lot of programs involved here without clear instructions how to use them, so lets check your Windows installation.

• Press the Windows key and "X" at the same time.
• Choose "PowerShell" (Adminisrator)" or "Command prompt (Administrator)" (Depends on the Operating System)
• Inside the "PowerShell" or "CMD" window, at the prompt, copy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" (Without the quotes) > ENTER. 
• The validation process should start after a short while:
  
  
  After it reached 100%: (If you get a error message, please inform us)
• Press the Windows key and "X" at the same time.
• Choose "PowerShell" (Adminisrator)" or "Command prompt (Administrator)"
• Inside the "PowerShell" or "CMD" window, at the prompt, copy and paste "sfc /scannow" (Without the quotes) > ENTER. 
• Post the concluding message.

[ericaricher]

I did the windows powershell thing. It completed to 100% and had no errors. So I did the scannow part, and it completed with no errors.

[holger1405]

@ericaricher

OK:

• Downloade DDU from here.
• Download the NVIDIA Driver from here.
• Disable your internet connection.
• Double click the "DDU v18.0.0.6.exe"
• This dialog will appear: Make sure to remember were the files get extracted. (Copying and pasting the path makes it easier.)
  (The path line in the window will most probably be different on your system)
• Click on "Extract"
  
  
• Open the Windows explorer, paste the path line into the address bar and press ENTER:
  
  
• Open the "DDU v18.0.0.6" folder.
• Double click the "Display Driver Uninstaller.exe"
• This Windows should appear:
  
  
• Click "OK" > Then click on "Options" in the Main menu:
• Check "Enable Safe Mode dialog" > Close.
  
  
  
• Close DDU. (Red "X" top right corner.)
• Double click the "Display Driver Uninstaller.exe" again.
  This Window will appear:
  
  
  
• Choose "Safe Mode (Recommended)"  from the Drop down menu > Then choose "Reboot to Safe Mode"
  (As you can see, you will need your Windows User account password, the Pin will not be sufficient)
• Windows will now boot into save mode > Log in to Windows.
• This Windows should appear:
  
  
  
  
• Step 1: Choose "GPU" in the first drop down menu.
• Step 2: Choose NVIDIA in the second down menu (If it is not already set)
  
  
• Step 3: Choose "Clean and Restart"
• Windows will reboot into "Normal" Mode.
• Install the NVIDIA driver you downloaded before. Do it this way:
  Run the installation EXE > CUSTOM mode > install only the GPU Driver and the PHYSX software.
• Reboot > test.

If anything goes wrong or if anything is unclear, don't hesitate to ask.

[holger1405]

@ericaricher

---

ericaricher  schrieb:

I did the windows powershell thing. It completed to 100% and had no errors. So I did the scannow part, and it completed with no errors.

---

One other thing, did it say that "Windows resource protection did not find any integrity violations"?

[ericaricher]

Everything has worked I'm on the last step. But I need you to clear things up with the last step.

Install the NVIDIA driver you downloaded before. Do it this way: Run the installation EXE > CUSTOM mode > install only the GPU Driver and the PHYSX software.Reboot > test.

What is the installation EXE?