Help! [0e6d1221:1df4e8dc:80010000:00000000] error [ Edited ]

[ysabella_mariah]

Ok,

So I updated my game today and I have around 60 hours game play but now when i try to play the game origin quite unhelpfully informs me that my video card no longer meets the minimum requirements all of a sudden?! displaying the following error after the text [0e6d1221:1df4e8dc:80010000:00000000]

I have updated my graphics just in case it was that but it hasn't helped.I have disabled origin in game. i don't know what to do!

I have tried repairing the game and nothing. i have no mods. I have the get to work and outdoor retreat expansions.

Can anyone help me fix this it has been fine no problems and now i have updated i cannot even open it! 

Any help would be appreciated!

[crinrict · Accepted solution]

Hi @Em3r6encyRo0m258

please try the following things

1. See if it starts in Windowed Mode: https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode/
2. Turn off Origin In Game
3. If you have a dual graphics system, make sure the game runs on the card and not the chip
4. Uninstall and reinstall your graphics drivers
5. Rollback to earlier graphics dirvers
6. Right click on the game in Origin and press repair game

Test after each step

Your computer should be perfectly capable of running the game.

[crinrict]

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

[ysabella_mariah]

Here you go.

http://pastebin.com/1DgG6q7c

[crinrict]

Try updating your graphics drivers. Should be able to run the game with no issue.

Did you disable Origin in game just for the Sims or all games ?

[ysabella_mariah]

Graphics 

[crinrict]

Not sure I understand what you want to say by that.

[ysabella_mariah]

Sorry my internet had a moment!

Updating the graphics again seems to have resolved the issue and the game itself seems ok it's a bit slow and jerks a bit when cycling through the time speeds but other than that it seems ok.

Thank you for your help  

[crinrict]

Check your graphics options.

They typically reset if you update the drivers.

[Rumington]

The exact same thing has happened to me. I was playing the game just fine. All of a sudden the game required an update and so I updated. The error came up. I read previous threads and have untagged origin in games, checked and made sure my laptop is up to date. Anything else will help. a copy of my dxdiag can be found on this link http://pastebin.com/wmpEzsCX thank you

[crinrict]

You have a dual graphics system and your Intel Chip doesn't have any dedicated memory. The game is probably running on the chip, hence the message

Make sure that the game runs on the card: http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/

Make sure you add the 64 bit exe file