Has anyone ever received a response from customer support?

[corasoriginid]

I have been waiting for a resolution and am yet to receive any type of response for an account management question I sent weeks ago.

This seems really unusual for an organization that is responsible for so many games that target such a broad variety of customers?

Where is the customer support? Do they actually have it, or am I missing something here? There is a live chat option, which does not work (have attempted for days) and there is a web form, which I have submitted weeks ago and am yet to get a response and I don't really want to make an international call, just to ask what is going on.

I don't understand why it is so difficult to contact them, especially because it is not a free service, the games must be purchased and that must mean they have some staff funded to look after customers?

Could someone shed some light on the situation please?

[Phantomlover1717]

In both ways I have received support. 
Could you try the live chat through a different browser?
Or could we help you with you issue?