Had to uninstall game due to issues, "How do i redeem bought store content?"

[RoweNet]

I had to uninstall everything, (and im sure this has been asked before) but how do i get back the things i have bought from the sims 3 store?
For example, with my points i bought the 'Monte Vista' world. Can i get it back? How?
Thabk you.

[rumbutter]

log into your the sims 3 account -my store account-purchase history download your store items and install them

[RoweNet]

Thank you,
That has work for some of the items, but not all of them.
For whatever reason 'Monte Viste' isn't there :/
Thank you though, i got some stuff back

[rumbutter]

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@RoweNet wrote:

Thank you,
That has work for some of the items, but not all of them.
For whatever reason 'Monte Viste' isn't there :/
Thank you though, i got some stuff back

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good to hear you got stuff back

emmm i don't know to be sure but try contact CS to see if they could help with the missing world no guarantee though, or do you have it on another account ? CS can asssit with merging accounts if that is the case

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...