HELP ! why wont my sims 3 work..

[xixdoxlovexsimsx]

I recently brought the new sims 4 game. I completely uninstalled all my sims 3 packs thinking that the sims 4 would be amazing and well worth its price.... i was very wrong. along with installing the new game I also installed the new software it required to work. this all went very well until i started playing the game... it would then freeze and just not work at all, to add to my disappointment i then could not return the new game... that was £40 wasted !. 

before jumping to any conclusion i took my laptop to the shop, they checked it and told me that my laptop was perfectly capable to running this game. But once i got home i uninstalled the newer software and the sims 4 game. as i came to the realization that i much preferred the sims 3. But then, once i had reinstalled all the old software and the games that i once loved to play... it would not work; the graphics were awful, it would last one 20 minutes then to freeze and crash... but me not thinking it was the games fault but my computers. so i took it back to the shop where i purchased the PC and they completely cleaned up my laptop they took out all the software that was slowing it down and pretty much made it into a brand new laptop which was a lot faster and more capable due to the extra space, then the employees went a step extra and played the game themselves to make sure it worked and was up to standard. which it was. so i then took home my laptops and games thinking it would work...i then got a newer extension pack for my game as i knew that the laptop had enough space, but due to it being a newer game it needed an update on one of the many software that makes sims work. but I was told that my laptop is capable.... i was once again very wrong... it would still freeze and crash. we then phoned the shop once again but we were assured that the laptop was capable. there is no issue with my laptop. so i thought "what if i uninstalled all the games and put them back on?". like starting fresh. but now the base game of sims 3 will not even download on to the laptop..... i have spent alot of time and money.. and all i want to do it play the game..... so i am asking why wont it work.... i have the capable laptop, enough space and a very good graphics card..... but why wont the game work ???????? 

[SandArcher]

@xixdoxlovexsimsx what programme are you referring to which you say persistently needed an update? Origin? 

I would advise manually uninstalling your games - it's important to check that there are no traces of the game left on your laptop. It's probably also causing you issues. You can find instructions here: http://help.ea.com/za/article/manually-uninstalling-the-sims-3/

You need to manually uninstall your expanion packs too. To find instructions for them, type into the google search bar: manually uninstalling the Sims 3 X (X being the name of your game)  - go to the help.ea article and follow the steps. 

Once you've done that, open Origin which you should have downloaded (if not - http://origin.com/download ) and login. You should then be able to download your base game through the My Games tab. Once you've downloaded and installed the base game, download and install the super patch ( http://answers.ea.com/t5/The-Sims-3/FAQ-Current-Patch-1-67-Manual-links-and-more/td-p/67858 ). 

Try running the base game  - it should run smoothly and fine. If it doesn't at that stage, please post and let me know.

If it does, continue to download your games. You can find them by right-clicking on the Sims 3 icon in Origin and choosing "view game details"  - scroll down and you should see them there. 

If the crashes / freezing / lags, continue, let me know and we'll go through some trouble-shooting.  

[xixdoxlovexsimsx]

Thank you so much for your support, i did everything you said, once i reinstalled the base game it worked perfectly. then i went to install one of the expansion  packs (seasons) which required an update. and now the game is back to freezing and crashing :/ any ideas. 

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@SandArcher wrote:

@xixdoxlovexsimsx what programme are you referring to which you say persistently needed an update? Origin? 

I would advise manually uninstalling your games - it's important to check that there are no traces of the game left on your laptop. It's probably also causing you issues. You can find instructions here: http://help.ea.com/za/article/manually-uninstalling-the-sims-3/

You need to manually uninstall your expanion packs too. To find instructions for them, type into the google search bar: manually uninstalling the Sims 3 X (X being the name of your game)  - go to the help.ea article and follow the steps. 

Once you've done that, open Origin which you should have downloaded (if not - http://origin.com/download ) and login. You should then be able to download your base game through the My Games tab. Once you've downloaded and installed the base game, download and install the super patch ( http://answers.ea.com/t5/The-Sims-3/FAQ-Current-Patch-1-67-Manual-links-and-more/td-p/67858 ). 

Try running the base game  - it should run smoothly and fine. If it doesn't at that stage, please post and let me know.

If it does, continue to download your games. You can find them by right-clicking on the Sims 3 icon in Origin and choosing "view game details"  - scroll down and you should see them there. 

If the crashes / freezing / lags, continue, let me know and we'll go through some trouble-shooting.  

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