HELP WONT LAUNCH NEED HELP QUICK PLEASE

[Dakiller404]

Ok so i boot up sims 4 and it starts for bout 10 secs and then closes.... here is the error, Thanks!

Source
The Sims™ 4

Summary
Stopped working

Date
‎9/‎26/‎2014 8:27 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.728.0
Application Timestamp: 541cba5f
Fault Module Name: TS4.exe
Fault Module Version: 1.0.728.0
Fault Module Timestamp: 541cba5f
Exception Code: c000001d
Exception Offset: 01a54557
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: f053
Additional Information 2: f05300e8e3a6566b0b6f9eb0d749c181
Additional Information 3: a1a5
Additional Information 4: a1a5f7928581e482ac02263caacf3f69

Extra information about the problem
Bucket ID: 2ec851b7c88b630a452c59399daaebc2 (73539336138)

[ProNuuber]

It's a coding fault in the game that only the software engineers at The Sims Studio, EA Maxis, can fix.

As end users we should probably create a ruckus on social media including twitter, youtube and facebook until their PR department takes notice, advises the EA executive level, and then appropriate pressure gets put on the subsidiary responsible to actually fix the code.

[Dakiller404]

so i cant play?....

i just bought it and havnt played yet....

[ProNuuber]

www.youtube.com/watch?v=Eyj0G7Gr4Fo

I can't play it either until EA fixes this bug.

[crinrict]

Here's a few things you can try: http://sims4.crinrict.com/en/2014/09/game-wont-start/ but with this error code, it does seem like the problem many here are seeing so they might not help at all.

EA is looking into this and you can contact a game advisor and tell them to escalate to a tech rep. They'll be needing your MS Info and other stuff.