HELP! Newest update broke Sims 4!

by nobboy2
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HELP! Newest update broke Sims 4!

★★★ Newbie

So, I just installed the newest update, and this pops up: 

Worked just fine the last time I played it and now whenever I open it, it goes into fullscreen, the screen is black, and I see my spinning cursor, and then a second or two later my screen goes back to normal and this screen pops up. I'm using Windows 10 by the way.

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Re: HELP! Newest update broke Sims 4!

Hero

Hi @nobboy2

 

please try the following things

 

  1. See if it starts in Windowed Mode: https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode/
  2. Turn off Origin In Game
  3. If you have a dual graphics system, make sure the game runs on the card and not the chip
  4. Uninstall and reinstall your graphics drivers
  5. Rollback to earlier graphics dirvers

Test after each step

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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