Graphics Card Error after Patch? [ Edited ]

[lhope1]

I have the same problem. It was running fine before the patch and now I cant launch it at all, I tried to repair the game but no luck. Anyone else have solutions? I don't want to suddenly be unable to play the game that was fine before.

Edit - posts moved from a similar thread in the Mac forum. error message was -

Unable to start:

Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

[0e6d1221:1df4e8dc:80010003:00000000]

- Bluebellflora

[lhope1 · Accepted solution]

Yes it was the exact same message as @DavidJon77. I ended up updating my drivers and it started working again.

[Bluebellflora]

@lhope1 

Are you experiencing the exact same issue as @DavidJon77 ? The error message they are receiving is quite specific. Or are you having another issue?

[lhope1 · Accepted solution]

Yes it was the exact same message as @DavidJon77. I ended up updating my drivers and it started working again.

[Bluebellflora]

@lhope1

How did you manage to update your drivers on a Mac? Do you have one of the older Macs with NVIDIA GPU?

[lhope1]

Oooh ok, I'm on a pc and when I googled the error message I was getting this thread came up, I didn't realise it was a mac thread. 

Strange that we both got the same error.

[Bluebellflora]

@lhope1

I think it is more common on Windows, not so much on a Mac as we get all updates from Apple in OS updates, hence my question.

I'm going to go ahead and split your posts into your own thread in the tech forum

[burin077]

Just a note on this:

On PCs, it's semi-common this issue occurs due to Windows 10 occasionally installing generic drivers upon performing an update. If you run into this issue after a Windows Update, make sure you locate the driver for your Graphics Card via the manufacturer's website; this can be a world of difference if the issue happens again.

Some manufacturers have their own automated driver updates (Nvidia, for example) which will prompt any time a new driver updates; make sure to keep up-to-date with them and double-check them if the issue resurfaces.

- B

[WoolleyCat]

Hey, I was wondering what to do if updating video drivers didn't work?

I also uninstalled video drivers and reinstalled them and no joy, This all happened after I patched the game today from the February 4th update.

So sad 

(I'm hoping I don't have to uninstall the game and reinstall... such massive times involved)

[crinrict]

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

It's might be best to open a new thead too so you have your own.

Makes troubleshooting this kind of issues easier