June - last edited June
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 188.8.131.520
What expansions, game packs, and stuff packs do you have installed? Discover university, island living, get famous, seasons, cats and dogs, city living, get together, get to work, parenthood, dine out, spa day, outdoor retreat, laundry day, movie hangout, cool kitchen, and the sims 4 holiday, and also the legacy edition.
Steps: How can we find the bug ourselves? I don’t know. As soon as the game starts up, it just glitches and it does it in cas, start up screen, just everywhere
What happens when the bug occurs? Everywhere in the game (start-up, cas, in-game)
What do you expect to see? I expect to not see marks in the screen going across my screen and my game to not glitch
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I haven’t played my game since February because of school, so I just updated my game and now everytime I open the game, it glitches everywhere I go. In game, cas. And the start up screen, as well the loading screen.
These are the pictures of my start up screen on the sims, and this excludes cas, in game, and loading screen.
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Your PC is below minimum requirements for the game. Try to reduce graphics to low setting and maybe enable laptop mode as well. See if that helps.
It is below minimum for the base game. Every time there is a new pack it puts more strain on an already weak computer.
PC SYSTEM REQUIREMENTS
OS: 64 Bit Required. Windows 7 (SP1), Windows 8, Windows 8.1, or Windows 10
CPU: 1.8 GHz Intel Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ or equivalent (For computers using built-in graphics chipsets, the game requires 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turion 64 X2 TL-62 or equivalent)
RAM: At least 4 GB RAM
DISC DRIVE: DVD Rom Drive required for installation only
HARD DRIVE: At least 15 GB of free space with at least 1 GB additional space for custom content and saved games
VIDEO: 128 MB of Video RAM and support for Pixel Shader 3.0. Supported Video Cards: NVIDIA GeForce 6600 or better, ATI Radeon X1300 or better, Intel GMA X4500 or better
DIRECTX: DirectX 9.0, 10 and 11 Compatible
INPUT: Keyboard and Mouse
ONLINE REQUIREMENTS: Internet connection required for product activation.
Your PC fail in Graphics (too little dedicated RAM) And while you on the surface have enough RAM you have to share this with the graphics meaning that you really don't have enough RAM for the game but try the suggestions I gave you.
You have an All-in-one. This means that it is practically impossible to upgrade anything with the possible exception of RAM and the HDD. You can see in the manual if it is possible to upgrade it and if it is what type of RAM you need to buy. But even if that is possible don't expect it to be a miracle cure as the most limiting thing is the graphics which you can not upgrade.