Wednesday - last edited Wednesday
At first I had to download the game through EA as origin kept directing me to the delux pack when I clicked on realm of magic .Then in world map I click on glimmerbrook and I get nothing . Total blank white screen . I repaired game twice . And exited game multiple times . Nothing works . I don’t know what to do . Has this happened to anyone else ?
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Thursday - last edited Thursday
Unfortunately, if repairing the game didn't help, you would have to uninstall the whole game and install it again.
However, you should first check that the reason for it is in your game folder, in Documents, whether in the installation folder in Program Files.
Go to Documents / ElectronicArts - inside will be The Sims4 folder
Rename The Sims4 folder to "The Sims4 old", start the new game with the random sim - the new game folder will be created - and check if you still have this error in the virgin game folder.
If this error hasn't disappeared, unfortunately, you have to reinstall the game. Your saves and library will stay safe because of reinstallation take place in the installation folder in Program Files - not in Documents.
But just in case before uninstalling the game, move the entire folder - this old one - from Documents to the desktop.
I don't work for EA