September 2019 - last edited September 2019
At first I had to download the game through EA as origin kept directing me to the delux pack when I clicked on realm of magic .Then in world map I click on glimmerbrook and I get nothing . Total blank white screen . I repaired game twice . And exited game multiple times . Nothing works . I don’t know what to do . Has this happened to anyone else ?
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September 2019
September 2019 - last edited September 2019
@melhidalgo
Unfortunately, if repairing the game didn't help, you would have to uninstall the whole game and install it again.
However, you should first check that the reason for it is in your game folder, in Documents, whether in the installation folder in Program Files.
Go to Documents / ElectronicArts - inside will be The Sims4 folder
Rename The Sims4 folder to "The Sims4 old", start the new game with the random sim - the new game folder will be created - and check if you still have this error in the virgin game folder.
If this error hasn't disappeared, unfortunately, you have to reinstall the game. Your saves and library will stay safe because of reinstallation take place in the installation folder in Program Files - not in Documents.
But just in case before uninstalling the game, move the entire folder - this old one - from Documents to the desktop.
I don't work for EA
September 2019
@kreatora Thank you. Glimmerbrook showed up in the virgin file . So what now ? do I rename the Sims 4 folder back to normal?
September 2019
September 2019
September 2019
September 2019
Hi just wondering, did you figure out what mod was causing the problem?
September 2019
removing Tmex mods worked for me.
October 2019
October 2019
He absolutely is really good about keeping his stuff up to date. I updated them and put them back and I have no problems now.