Game won’t even launch after nov or dec update

[dadnwpg09]

I have tried everything under the sun to fix it and have even spoke with ea and my game still will not load after the November update and now the December update. I’m so sick of this! 

[puzzlezaddict]

@dadnwpg09  Please try all of the following, in order; if step one doesn't help, try one and two together, then one, two, and three together, etc.:

• Disable your antivirus completely, at least long enough to test
• Disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top
• Run Origin as an admin: right-click and select "Run as administrator"
• Run TS4_x64.exe (or TS4.exe for the Legacy Edition) as an admin
• Run Origin as an admin and repair the game: open your game library, right-click on the Sims 4 icon, and select Repair
• Move your entire Sims 4 user folder out of Documents\Electronic Arts
• Force the game to start in windowed mode: open your Origin library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch options, add a -w (with the hyphen) to the command line argument box, and save
• Try playing in a clean boot
• Create a new admin Windows account and try to play in that

If none of this helps, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/