February 2021
Have just installed the latest update, and since then, though the game will start, (unlike for many others, it seems), it is unplayable. The load/splash screen sits so long that it appears frozen. Every screen on the game takes an age to load, and when a household is selected, nothing can be clicked on, and the screen will not scroll, but simply hiccups along. This is not a computer system requirements issue, I was playing quite nicely before the update, but now... nothing works.
This is very disappointing, and why is it that updates always break more than they fix?
Solved! Go to Solution.
February 2021 - last edited February 2021
@winteryrose11 The Sims 4 errors in your dxdiag reference aa component of the 2015-2019 VC++ runtimes, which Sims 4 uses. So it's best to uninstall your current copies and install new ones from Microsoft. Click Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ Redistributables.
Click on the 2015 (or 2017, or 2015-2019) versions, both x86 and x64, and Uninstall. (Don't touch the versions from any other year.) Then download and install new versions directly from Microsoft:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
You need both the x86 and x64 versions, but you can skip the ARM version, which is for a different class of device. Restart your computer before trying to play.
If that doesn't help, please move your entire Sims 4 user folder out of Documents\Electronic Arts and onto your desktop; when you launch the game, a clean folder will spawn with no content. Don't add anything to this new folder yet; just see whether you can start a new save.
And no, your computer's specs aren't the issue here.
February 2021
I am having the same issue but I cant even play my game, it loads for a minute then takes me back to origin =/
February 2021
@Eilinelithil and @winteryrose11 Try clearing Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repairing the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know what antivirus program you use.
February 2021
Thank you i will try this out!
February 2021
@puzzlezaddict wrote:@Eilinelithiland @winteryrose11 Try clearing Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repairing the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know what antivirus program you use.
It seems to work thank you so much ^_^
February 2021
it worked for a moment, but then i can't access my game again. here are my specs. and my anti-virus is norton.
February 2021
I am not able to play sims at all after the newest update. Like the sims opens and loads for a few seconds but then closes and origin pops up. I have tried clearing cache, I have taken out my mods, and I even tried repairing several times. here is my DxDiag file, my specs are not the problem, I don't think. but if anyone has any suggestions please let me know. :c
February 2021 - last edited February 2021
@winteryrose11 The Sims 4 errors in your dxdiag reference aa component of the 2015-2019 VC++ runtimes, which Sims 4 uses. So it's best to uninstall your current copies and install new ones from Microsoft. Click Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ Redistributables.
Click on the 2015 (or 2017, or 2015-2019) versions, both x86 and x64, and Uninstall. (Don't touch the versions from any other year.) Then download and install new versions directly from Microsoft:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
You need both the x86 and x64 versions, but you can skip the ARM version, which is for a different class of device. Restart your computer before trying to play.
If that doesn't help, please move your entire Sims 4 user folder out of Documents\Electronic Arts and onto your desktop; when you launch the game, a clean folder will spawn with no content. Don't add anything to this new folder yet; just see whether you can start a new save.
And no, your computer's specs aren't the issue here.
March 2021
@puzzlezaddict this fixed the problem, thank you so much for everything