Game sudden crash

[Muchakis]

I start the game and everything goes fine and smoothly. I play on low settings, laptop mode. Sometimes when i travel the game crashes and sometimes it doesn't. Sometimes it crashes when I open the gallery while in create a sim, but sometimes it works like a charm. I don't know what seems to be the problem that causes this crash. Here is my dx diag:

Spoiler

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System Information
------------------
Time of this report: 9/4/2014, 17:03:24
       Machine name: MSI
   Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
           Language: Macedonian (FYROM) (Regional Setting: Macedonian (FYROM))
System Manufacturer: Micro-Star International
       System Model: CX600
               BIOS: Ver 1.000
          Processor: Intel(R) Core(TM)2 Duo CPU     T6600  @ 2.20GHz (2 CPUs), ~2.2GHz
             Memory: 4096MB RAM
Available OS Memory: 3072MB RAM
          Page File: 1780MB used, 5895MB available
        Windows Dir: C:\windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

---------------
Display Devices
---------------
          Card name: ATI Mobility Radeon HD 4300 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x9552)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_9552&SUBSYS_10061462&REV_00
     Display Memory: 1785 MB
   Dedicated Memory: 506 MB
      Shared Memory: 1279 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: SEC524D
        Native Mode: 1366 x 768(p) (59.998Hz)
        Output Type: Internal
        Driver Name: aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1129 (English)
     Driver Version: 8.970.100.1100
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/30/2013 06:19:50, 929736 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-D612-11CF-BB73-0C30BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x9552
          SubSys ID: 0x10061462
        Revision ID: 0x0000
 Driver Strong Name: oem36.inf:ATI.Mfg.NTx86.6.1:ati2mtag_M9x:8.970.100.1100ci\ven_1002&dev_9552
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_14621006&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHDA.sys
         Driver Version: 6.00.0001.5894 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/14/2009 11:12:10, 2662624 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 209.3 GB
Total Space: 280.0 GB
File System: NTFS
      Model: TOSHIBA MK5055GSX ATA Device

      Drive: D:
 Free Space: 129.2 GB
Total Space: 186.6 GB
File System: NTFS
      Model: TOSHIBA MK5055GSX ATA Device

      Drive: F:
      Model: DTSOFT Virtual CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Macedonian (FYROM)), 11/20/2010 10:38:10, 108544 bytes

      Drive: E:
      Model: HL-DT-ST DVDRAM GT30N ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Macedonian (FYROM)), 11/20/2010 10:38:10, 108544 bytes

--------------
System Devices
--------------
     Name: SiS 7001 PCI to USB Open Host Controller
Device ID: PCI\VEN_1039&DEV_7001&SUBSYS_10061462&REV_0F\3&267A616A&0&18
   Driver: C:\windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/27/2013 03:13:38, 20480 bytes
   Driver: C:\windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/27/2013 03:13:46, 284672 bytes
   Driver: C:\windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/27/2013 03:14:25, 258560 bytes

     Name: SiS PCI Express x16 Root Port
Device ID: PCI\VEN_1039&DEV_0004&SUBSYS_00041039&REV_00\3&267A616A&0&08
   Driver: C:\windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 14:30:06, 153984 bytes

     Name: SiS PCI IDE Controller
Device ID: PCI\VEN_1039&DEV_5513&SUBSYS_10061462&REV_01\3&267A616A&0&15
   Driver: C:\windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/14/2009 03:20:45, 12368 bytes
   Driver: C:\windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (Macedonian (FYROM)), 7/14/2009 03:19:03, 42560 bytes
   Driver: C:\windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 03:26:15, 21584 bytes
   Driver: C:\windows\system32\DRIVERS\ataport.sys, 6.01.7601.18231 (Macedonian (FYROM)), 8/5/2013 03:56:47, 133056 bytes

     Name: ATI Mobility Radeon HD 4300 Series
Device ID: PCI\VEN_1002&DEV_9552&SUBSYS_10061462&REV_00\4&107F648&0&0008
   Driver: C:\windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.1248 (English), 4/30/2013 06:14:44, 10070016 bytes
   Driver: C:\windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 4/30/2013 04:46:26, 53248 bytes
   Driver: C:\windows\system32\DRIVERS\atikmpag.sys, 8.14.0001.6264 (English), 4/30/2013 04:47:52, 290304 bytes
   Driver: C:\windows\system32\atiumdag.dll, 7.14.0010.0911 (English), 4/30/2013 06:19:24, 6288832 bytes
   Driver: C:\windows\system32\atiumdva.dll, 8.14.0010.0359 (English), 4/30/2013 06:19:30, 4782960 bytes
   Driver: C:\windows\system32\atitmmxx.dll, 6.14.0011.0023 (English), 4/30/2013 05:51:14, 163840 bytes
   Driver: C:\windows\system32\atiicdxx.dat, 3/6/2012 19:59:32, 618823 bytes
   Driver: C:\windows\system32\amdpcom32.dll, 8.14.0010.0023 (English), 4/30/2013 06:20:08, 62976 bytes
   Driver: C:\windows\system32\atimpc32.dll, 8.14.0010.0023 (English), 4/30/2013 06:20:08, 62976 bytes
   Driver: C:\windows\system32\atiadlxx.dll, 6.14.0010.1104 (English), 4/30/2013 04:48:48, 364544 bytes
   Driver: C:\windows\system32\atiumdva.cap, 4/30/2013 04:30:54, 2852480 bytes
   Driver: C:\windows\system32\atimuixx.dll, 6.14.0010.1002 (English), 4/30/2013 05:51:04, 20992 bytes
   Driver: C:\windows\system32\atiapfxx.exe, 6.14.0010.1001 (English), 4/30/2013 05:58:36, 159744 bytes
   Driver: C:\windows\system32\atiumdmv.dll, 7.14.0010.0184 (English), 4/30/2013 06:20:02, 1978240 bytes
   Driver: C:\windows\system32\ativvsva.dat, 4/30/2013 04:30:54, 157144 bytes
   Driver: C:\windows\system32\ativvsvl.dat, 4/30/2013 04:30:54, 204952 bytes
   Driver: C:\windows\system32\atiesrxx.exe, 6.14.0011.1122 (English), 4/30/2013 05:52:26, 217088 bytes
   Driver: C:\windows\system32\atieclxx.exe, 6.14.0011.1122 (English), 4/30/2013 05:53:00, 453632 bytes
   Driver: C:\windows\system32\ati2edxx.dll, 6.14.0010.2514 (English), 4/30/2013 05:50:56, 43520 bytes
   Driver: C:\windows\system32\ATIDEMGX.dll, 2.00.4867.41203 (Macedonian (FYROM)), 4/30/2013 05:53:28, 442368 bytes
   Driver: C:\windows\system32\atioglxx.dll, 6.14.0010.11672 (English), 4/30/2013 04:57:26, 19584512 bytes
   Driver: C:\windows\system32\aticaldd.dll, 6.14.0010.1734 (English), 4/30/2013 04:54:06, 13402112 bytes
   Driver: C:\windows\system32\aticalrt.dll, 6.14.0010.1734 (English), 4/30/2013 04:58:56, 46080 bytes
   Driver: C:\windows\system32\aticalcl.dll, 6.14.0010.1734 (English), 4/30/2013 04:58:48, 44544 bytes
   Driver: C:\windows\system32\atipblag.dat, 9/13/2011 00:06:16, 3917 bytes
   Driver: C:\windows\system32\atiu9pag.dll, 8.14.0001.6264 (English), 4/30/2013 06:19:56, 38768 bytes
   Driver: C:\windows\system32\atigktxx.dll, 8.14.0001.6264 (English), 4/30/2013 04:48:22, 33280 bytes
   Driver: C:\windows\system32\atiglpxx.dll, 8.14.0001.6264 (English), 4/30/2013 04:48:34, 14848 bytes
   Driver: C:\windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 5/11/2009 23:35:28, 118784 bytes
   Driver: C:\windows\system32\atiapfxx.blb, 4/30/2013 05:59:38, 246000 bytes
   Driver: C:\windows\system32\atidxx32.dll, 8.17.0010.0436 (English), 4/30/2013 06:19:38, 6857392 bytes
   Driver: C:\windows\system32\atiuxpag.dll, 8.14.0001.6264 (English), 4/30/2013 06:20:00, 48544 bytes
   Driver: C:\windows\atiogl.xml, 3/29/2012 00:45:32, 38177 bytes
   Driver: C:\windows\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 6/22/2009 17:34:18, 45056 bytes
   Driver: C:\windows\system32\ATIODE.exe, 1.00.0000.0001 (English), 8/27/2010 20:32:08, 294912 bytes
   Driver: C:\windows\system32\aticfx32.dll, 8.17.0010.1129 (English), 4/30/2013 06:19:50, 929736 bytes
   Driver: C:\windows\system32\coinst_8.97.100.11.dll, 1.00.0004.0005 (English), 4/30/2013 05:08:18, 58368 bytes

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1039&DEV_1183&SUBSYS_10061462&REV_03\3&267A616A&0&28
   Driver: C:\windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/14/2009 03:20:45, 12368 bytes
   Driver: C:\windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (Macedonian (FYROM)), 7/14/2009 03:19:03, 42560 bytes
   Driver: C:\windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 03:26:15, 21584 bytes
   Driver: C:\windows\system32\DRIVERS\ataport.sys, 6.01.7601.18231 (Macedonian (FYROM)), 8/5/2013 03:56:47, 133056 bytes

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_1039&DEV_0968&SUBSYS_10061462&REV_01\3&267A616A&0&10
   Driver: C:\windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 03:20:43, 13888 bytes

     Name: 802.11bgn 1T1R Mini Card Wireless Adapter
Device ID: PCI\VEN_1814&DEV_3090&SUBSYS_68911462&REV_00\4&3B226981&0&0030
   Driver: C:\windows\system32\DRIVERS\netr28.sys, 3.00.0003.0000 (English), 8/4/2009 11:48:16, 616960 bytes
   Driver: C:\windows\system32\drivers\vwifibus.sys, 6.01.7600.16385 (English), 7/14/2009 01:52:02, 19968 bytes
   Driver: C:\windows\system32\RaCoInst.dll, 1.00.0006.0002 (English), 8/4/2009 11:47:18, 221184 bytes
   Driver: C:\windows\system32\RaCoInst.dat, 8/4/2009 11:47:18, 13931 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1039&DEV_0671&SUBSYS_10061462&REV_00\3&267A616A&0&00
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1039&DEV_7502&SUBSYS_10061462&REV_00\3&267A616A&0&78
   Driver: C:\windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 11:59:29, 108544 bytes

     Name: SiS191 Ethernet Controller
Device ID: PCI\VEN_1039&DEV_0191&SUBSYS_10061462&REV_02\3&267A616A&0&20
   Driver: C:\windows\system32\DRIVERS\SiSGB6.sys, 2.00.1039.1680 (English), 7/14/2009 00:02:53, 48128 bytes

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1039&DEV_7002&SUBSYS_10061462&REV_00\3&267A616A&0&1B
   Driver: C:\windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/27/2013 03:13:41, 43520 bytes
   Driver: C:\windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/27/2013 03:13:46, 284672 bytes
   Driver: C:\windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/27/2013 03:14:25, 258560 bytes

     Name: SiS PCI Express x1 Root Port
Device ID: PCI\VEN_1039&DEV_000A&SUBSYS_00041039&REV_00\3&267A616A&0&38
   Driver: C:\windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 14:30:06, 153984 bytes

     Name: SiS 7001 PCI to USB Open Host Controller
Device ID: PCI\VEN_1039&DEV_7001&SUBSYS_10061462&REV_0F\3&267A616A&0&19
   Driver: C:\windows\system32\drivers\usbohci.sys, 6.01.7601.18328 (English), 11/27/2013 03:13:38, 20480 bytes
   Driver: C:\windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/27/2013 03:13:46, 284672 bytes
   Driver: C:\windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/27/2013 03:14:25, 258560 bytes

     Name: SiS PCI Express x1 Root Port
Device ID: PCI\VEN_1039&DEV_000A&SUBSYS_00041039&REV_00\3&267A616A&0&30
   Driver: C:\windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 14:30:06, 153984 bytes

[Hroun_88 · Accepted solution]

Try this solution I posted for a similar scenario of crashing when travelling or saving.

[EA_David]

At a glance, that looks ok, though you could probably do with a driver update. Does running with a Clean Boot help at all?

Also, overheating can be an issue, do the fans become noticeably louder before a crash?

Thanks.

[Muchakis]

I have the latest driver installed, I tried a clean boot, opened the game played for I while I travelled two times without problems, but when I travelled for a third time the game crashed. The fans are working normally. If you have any other advice I would be very grateful.

Thanks for the fast reply.

[EA_David]

Thanks. I have seen a couple of crashes related to loading screens. Can you check for a crash report in your reliability monitor?

Also, it's worth running a repair (right click the game in Origin to get the option) if you haven't already. I suspect it won't have any effect, but it's worth trying anyway.

[Hroun_88 · Accepted solution]

Try this solution I posted for a similar scenario of crashing when travelling or saving.

[EA_David]

@Muchakis Bumping/sending an @ ping to you, I think Hroun's post will help with your issue.

[Muchakis]

Thanks @EA_David and @Hroun_88 for your help. mileyhappy: