Game resets everytime i launch it

[1ponni1]

Hi, everytime I launch my game my wishes are gone , i get the notification I can move to new towns and place new lots and a lot of the time my relationships have reset as well.

I haven't been able to find a solution to this, anyone know what to do?

[roberta591]

@1ponni1  Is your computer a pc or mac? Does the game totally reset?  Does your login on your computer have administrator rights?

[1ponni1]

A PC and yes i do have administrator rights. The game doesn't totally reset but it starts like it would if you just moved cities so all your wishes are gone, you get the phone notification, the little bucket from university, all your relationships (outside of your family) are gone and you get the pop up that you are able to place new lots. Also due to the reset I can't go to the vacation worlds because after you restart it will act like you just moved there and you're stuck..

[roberta591]

@1ponni1  Does your computer have Windows 10? Are you using OneDrive? Is OneDrive active?