June 2022
It doesn't seem to be contingent on what I'm doing--I've had this happen in CAS/Build/Live mode, with zero warning, although I can usually play for half an hour to an hour before it happens. It happens with and without mods installed. This is a new PC with a fresh game install, so cache and whatnot shouldn't be an issue. All of my drivers, Windows, and the game itself are up-to-date, and I've already tried repairing the game. My PC hardware is pretty high-end (Ryzen 3950x CPU/RTX 3080 GPU; see DXDiag), and I've heard that since TS4 is moreso optimized for lower-end specs, sometimes this can cause problems. If this is the root of my problem, can I do anything to fix it? (I play in 1080p already, all max settings.)
Solved! Go to Solution.
June 2022
@tinyastrogeist Your dxdiag is full of video driver timeouts, so the place to start is with installing a new driver. This is the newest one from Nvidia:
https://www.nvidia.com/Download/driverResults.aspx/190348/en-us/
Run the installer as an admin: right-click on the download and select "Run as administrator." Choose the custom (not express) option and check the box to perform a clean install; restart your computer when it's installed.
If you get another freeze, please do a clean uninstall and reinstall of the graphics driver, as described here:
Another step you can try that might help is running your monitor at a lower refresh rate, for example 120 Hz rather than 144. While it and your GPU should have no issues at 144 Hz, I've seen a couple other players that needed to lower the refresh rates on their monitors to keep Sims 4 stable. Right-click on your desktop and select Display settings > Advanced to access the setting; restart after changing it and before trying to play.
June 2022
@tinyastrogeist Your dxdiag is full of video driver timeouts, so the place to start is with installing a new driver. This is the newest one from Nvidia:
https://www.nvidia.com/Download/driverResults.aspx/190348/en-us/
Run the installer as an admin: right-click on the download and select "Run as administrator." Choose the custom (not express) option and check the box to perform a clean install; restart your computer when it's installed.
If you get another freeze, please do a clean uninstall and reinstall of the graphics driver, as described here:
Another step you can try that might help is running your monitor at a lower refresh rate, for example 120 Hz rather than 144. While it and your GPU should have no issues at 144 Hz, I've seen a couple other players that needed to lower the refresh rates on their monitors to keep Sims 4 stable. Right-click on your desktop and select Display settings > Advanced to access the setting; restart after changing it and before trying to play.
June 2022
Reinstalling my drivers seems to have worked--thank you!