Re: Game pack shows in game but not on account

by TheSuperWolf100
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Original Post

Game pack shows in game but not on account

[ Edited ]
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So basically I have the sims 4 decorate pack and it shows up in my game and works I have all the items in build mode and shows as purchased in game but when I check my account it’s asking me to buy it any idea why ?

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Re: Game pack shows in game but not on account

@TheSuperWolf100  The EA Desktop App is still in beta and doesn't have all of the functions that Origin does.  One of its issues is that it doesn't always recognize DLC.   I wouldn't worry about it, but if you want to make sure, check your account either in the Origin app or on the website.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 7 (253 Views)

Re: Game pack shows in game but not on account

[ Edited ]
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on origin it says the pack is unowned but EA desktops say i own it what's going on here? @puzzlezaddict 

Message 3 of 7 (248 Views)

Re: Game pack shows in game but not on account

@TheSuperWolf100  Your first screenshot is of the EA Desktop App, where it looks like your pack is listed as unowned.  But please sign into your account on origin.com and let me know what it says.

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I don't work for EA. I'm just trying to help fellow players with their games.
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Re: Game pack shows in game but not on account

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here is the image @puzzlezaddict 

Message 5 of 7 (237 Views)

Re: Game pack shows in game but not on account

@TheSuperWolf100  That means your Origin account owns the pack.  So you're totally fine.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 7 (225 Views)

Re: Game pack shows in game but not on account

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@puzzlezaddict might have to contact support on this one because when i load up the game via origin it says pack unowned but when using EA desktop its different thanks for the help though @puzzlezaddict 

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