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Game not working after legacy update

by georgiahinds123
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Accepted Solution

Game not working after legacy update

★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? ?
What expansions, game packs, and stuff packs do you have installed? All expansions, all game packs except Strangerville & Jungle Adventures
Steps: How can we find the bug ourselves? ?
What happens when the bug occurs? Game crashes
What do you expect to see? Game to load properly
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Recent update - Legacy Edition

Please help!

Since the recent Legacy Edition update my game has stopped working.

It won't let me run my game in 64-bit even though my laptop is 64-bit and has a 8GB RAM.

However when it is played in 32-bit I can't use Discover University. 

Game has never crashed prior to this update.

Have tried repairing the game and reinstalling and still nothing

Message 1 of 6 (1,552 Views)

Accepted Solution
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Re: Game not working after legacy update

Hero

Hi  @georgiahinds123 

 

have you tried without your mods/cc ? A lot of them are broken and cause the game to crash

 

Here's a list: https://forums.thesims.com/en_US/discussion/968717/broken-updated-mods-cc-university-edition

 

 

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If it's still crashing after removing everything, could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


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Message 2 of 6 (1,536 Views)

All Replies
Highlighted

Re: Game not working after legacy update

Hero

Hi  @georgiahinds123 

 

have you tried without your mods/cc ? A lot of them are broken and cause the game to crash

 

Here's a list: https://forums.thesims.com/en_US/discussion/968717/broken-updated-mods-cc-university-edition

 

 

---

 

If it's still crashing after removing everything, could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 6 (1,537 Views)
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Re: Game not working after legacy update

★ Novice

Updated my mods and this seems to be working. Thank you!

Message 3 of 6 (1,514 Views)
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Re: Game not working after legacy update

Hero
@georgiahinds123 Glad to hear.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 4 of 6 (1,479 Views)
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Re: Game not working after legacy update

★★ Novice

what did you do please help

Message 5 of 6 (62 Views)
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Re: Game not working after legacy update

Hero
@yaniepd4life Did the solution post not help you ?

Could you describe your issue in a bit more details ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 6 of 6 (38 Views)
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