Game not opening after May 2018 update

[roseleaf124]

My game will not open after the latest update, the one i May of 2018. I do have cc/mods installed, but when removing some it still wouldn't budge. I already have et it so origin doesn't open in game, repaired my game multiple times and its still not working!! Any tips? 

[jpkarlsen · Accepted solution]

Move your Mods folder to the desktop and see if the game now works.

[jpkarlsen · Accepted solution]

Move your Mods folder to the desktop and see if the game now works.

[Genesiseunhye]

Ive had the same problem since the new update and I have already tried removing my entire mods folder out, and repairing the game, as well as restarting my laptop (

[crinrict]

Hi @Genesiseunhye

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.