Re: Game keeps crashing

by puzzlezaddict

Original Post

Game keeps crashing

★★ Novice

Hi there, 

I have been playing for months with no issues, but now I keep getting a pop up after ten minutes or so saying "The Sims 4 has stopped working- a problem caused the program to stop working correctly" 


I don't play with mods or any cc, and I have repaired the game in origin/ checked for updates. Any ideas? Wondering if this was a computer issue or a game issue. 


Many thanks in advance! 

Message 1 of 6 (260 Views)

Re: Game keeps crashing

Champion (Retired)



Your graphics driver is very old. Please go to to update it. You may also want to get Intel support assistant so your Intel drivers are always updated.

Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.
Message 2 of 6 (233 Views)

Re: Game keeps crashing

★★ Novice

Thanks! I did that (had a few updates waiting for me) but the problem is still occurring. 

Message 3 of 6 (218 Views)

Re: Game keeps crashing

★★ Novice

and I realized it might be helpful to have an updated dxdiag so here that is 

Message 4 of 6 (207 Views)

Re: Game keeps crashing

★★ Novice

Ive heard a few players saying they are having this issue, including me. It started after the latest SDX drop and update. Hope its solved soon. 

Message 5 of 6 (195 Views)

Re: Game keeps crashing

@cehhoerr  Sorry for the late reply.  Your second dxdiag lists new errors related to the graphics driver, and I'd like to see whether HP has a new-enough driver available for your particular laptop—it might work better than the newest one from Intel.  So please go here:


Enter your laptop's serial number, choose your OS (Windows 11) if prompted, and you'll land on the driver download page for your laptop.  Please link this page; it doesn't have any information about your specific computer, just the overall model.  The reason I'm asking you to link the page is that HP makes it extremely difficult to be sure that I'm looking at the correct support pages without using the serial number as a reference.


Your dxdiags also list a few Windows errors, so it's a good idea to run a couple of basic checks on your Windows system files:


  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.


I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 6 (108 Views)
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