September 2014
September 2014
Can you share a DXDiag with us? Follow these steps and copy the content of your DXDiag into your reply:
https://help.ea.com/article/how-to-gather-dxdiag-information
September 2014
@EA_Francois
Attached is the DXDiag. As seen, my laptop is perfectly compatible. I tired to lower the settings and it still crashes but does last longer than on medium or higher settings. This is the 64 bit DXDiag version.
------------------ System Information ------------------ Time of this report: 9/3/2014, 20:15:38 Machine name: JVUKOV-HP Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: HP Pavilion dv7 Notebook PC BIOS: InsydeH2O Version 03.60.48F.1B Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz Memory: 8192MB RAM Available OS Memory: 8140MB RAM Page File: 2738MB used, 13539MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel(R) HD Graphics Family Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_165B103C&REV_09 Display Memory: 1696 MB Dedicated Memory: 64 MB Shared Memory: 1632 MB Current Mode: 1600 x 900 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: AUO139E Native Mode: 1600 x 900(p) (60.123Hz) Output Type: Internal Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32 Driver File Version: 8.15.0010.2476 (English) Driver Version: 8.15.10.2476 DDI Version: 10.1 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 8/10/2011 03:32:02, 8311808 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-4256-11CF-207A-5136A9C2C535} Vendor ID: 0x8086 Device ID: 0x0116 SubSys ID: 0x165B103C Revision ID: 0x0009 Driver Strong Name: oem4.inf:IntelGfx.NTamd64.6.0:iSNBM0:8.15.10.2476:pci\ven_8086&dev_0116&subsys_165b103c Rank Of Driver: 00E60001
September 2014
Your DXDiag doesn't specify which DV7 notebook you own, which is preventing me from identifying which graphic card it is using.
Obviously if your DXDiag is mentioning your Intel chipset it means that it's detecting it and probably using it by default instead of your onboard graphics.
Try using AMD Catalyst to change the settings and force your laptop to use your GPU to launch the game.
It can't hurt to update your chipset's drivers as well while you're at it:
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng (follow the steps on the page to determine which Intel chipset is on your laptop)