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Game is refusing to start

by Yasutakashi

Original Post


Game is refusing to start

★★ Novice

Whenever I click Play, or click the Sims 4 button to start my game, nothing happens. The game isn't even showing on my Task Manager. It is absolutely refusing to start. and NO I do not have any CC currently installed. 

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Re: Game is refusing to start


Try resetting your user files as described in the factory reset described in this post:


You won't loose anything. Just make sure to not delete any files  and make a backup.


Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.


  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out which is the autosave)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.

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