Game goes to loading screen and crashes

by lucyakki
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Original Post

Accepted Solution

Game goes to loading screen and crashes

[ Edited ]
★★ Novice

It goes straight to loading screen and then says its not responding and closes??? I'm kinda pulling my hair out because I want to play Sims 4 over my easter break. :womanfrustrated:

 

screenshots:

http://gyazo.com/5d3f5daaab7ee9511cc5f98ea39f1b19

https://gyazo.com/0eddc364045bf38c06536fa873d6e2d1

Message 1 of 4 (199 Views)

Accepted Solution

Re: Game goes to loading screen and crashes

Hero

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 4 of 4 (178 Views)

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Re: Game goes to loading screen and crashes

Hero

Are you using custom content or mods ? If so, remove it and see if it then works

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 4 (187 Views)

Re: Game goes to loading screen and crashes

★★ Novice

No i have no cc or mods downloaded

Message 3 of 4 (175 Views)

Re: Game goes to loading screen and crashes

Hero

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 4 (179 Views)