Game file: TS4_x64 crash

by GearCzech
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Original Post

Game file: TS4_x64 crash

★★★ Newbie

[translated from czech using google translate]

 

when I open the game it turns off immediately and writes:

 

TS4_x64.exe stopped working

 

please help me fix it

 

I'll be grateful for every answer

Message 1 of 3 (530 Views)

Re: Game file: TS4_x64 crash

★★★★ Novice

Hi, is it possible you have mods or cc installed that might be conflicting the game?

Try moving your Mods folder out of your map. Do this by going to:

 

Documents / Electronic Arts / The Sims 4 / Mods

 

Move the Mods folder anywhere if you want to keep the content in it, just move it temporary to your desktop. Try starting up the game again.

Let me know if that worked.

Message 2 of 3 (515 Views)

Re: Game file: TS4_x64 crash

[ Edited ]
Hero (Retired)

@martinh007

Probable reasons

:
1.Cause - mods


If you have any mods
Move the mods folder to the desktop.
Delete localthumbcache.package file in the game folder
Fix the game in Origin.
Origin/Library -right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Turn on the game to create a new, empty mods folder. Check if a game is working now without mods.
Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method


2. Cause - problems with the computer (The computer does not meet the requirements of the game, failure Windows updates. week graphic card, outdated graphics card drivers, software failures)
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly in option "Reply" - not Quick Reply

I don't work for EA

Message 3 of 3 (512 Views)