What problems do you have ? What happens ?
What's your operating system ?
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
@annieffannie This thread is almost five years old, and the original poster has in all likelihood moved on. Is there something we can help you with? It would be useful to know what game you're trying to download, what operating system (Windows or macOS, and which version), and if you get any error messages.