May 2020
Generally I try to solve this sort of thing by myself, but I've done everything I can think of or find and I'm at my wit's end. The crash is completely consistent, every single time I try to load into a lot, whether it's in an old save file or a brand new one.
Things I have tried:
Any insight would be appreciated.
Most recent critical event:
Source The Sims™ 4 Summary Stopped working Date 5/24/2020 11:58 PM Status Report sent Description Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe Problem signature Problem Event Name: BEX64 Application Name: TS4_x64.exe Application Version: 1.62.67.1020 Application Timestamp: 5e798db8 Fault Module Name: StackHash_4bc0 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_D7_FROM_ntdll+0x000000000009AA44 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 4bc0 Additional Information 2: 4bc0081577b50035c3fe9c23871749b0 Additional Information 3: 55a8 Additional Information 4: 55a8b6d4744d18e47a5dce642c012e83 Extra information about the problem Bucket ID: 188bc1e6185d6bedc6a11435086119b0 (1630606758091233712)
Solved! Go to Solution.
May 2020 - last edited May 2020
@kyokihinote Just to be thorough, please clear Origin's cache, restart your computer, and repair again. It probably won't help, but what you've described is a known issue that's usually fixed by a repair, and sometimes it's necessary to clear Origin's cache to make the repair work properly.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Please keep testing in a clean user data folder, just to keep things simple.
If this doesn't help, try playing while your computer is not connected to the internet. You can sign into Origin and put it in offline mode, then disable wifi and/or pull the ethernet cable. Let me know whether it helps.
By the way, is there a reason you're still running Windows 10 build 1803? It's two years old now, and there's a new build coming out next week. So now would be a good time to update—it's better to go incrementally rather than skipping several builds at once. I'm not saying this is definitely the issue, but it could be contributing.
If you'd like to install the latest version of Windows, please open this site in Edge (yes, specifically Edge):
https://www.microsoft.com/en-us/software-download/windows10
And click the button at the top to update. This is a better approach than the Settings > Update & Security route, which often fails to install large updates. And as always, be sure to back up critical data beforehand.
May 2020
I had attached the LastCrash file but the website doesn't seem to like it so, here it is on pastebin.
May 2020 - last edited May 2020
@kyokihinote Just to be thorough, please clear Origin's cache, restart your computer, and repair again. It probably won't help, but what you've described is a known issue that's usually fixed by a repair, and sometimes it's necessary to clear Origin's cache to make the repair work properly.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Please keep testing in a clean user data folder, just to keep things simple.
If this doesn't help, try playing while your computer is not connected to the internet. You can sign into Origin and put it in offline mode, then disable wifi and/or pull the ethernet cable. Let me know whether it helps.
By the way, is there a reason you're still running Windows 10 build 1803? It's two years old now, and there's a new build coming out next week. So now would be a good time to update—it's better to go incrementally rather than skipping several builds at once. I'm not saying this is definitely the issue, but it could be contributing.
If you'd like to install the latest version of Windows, please open this site in Edge (yes, specifically Edge):
https://www.microsoft.com/en-us/software-download/windows10
And click the button at the top to update. This is a better approach than the Settings > Update & Security route, which often fails to install large updates. And as always, be sure to back up critical data beforehand.
May 2020
@puzzlezaddict I tried clearing Origin cache and running the repair again, no dice. Tried playing it while my computer was disconnected from the internet, and it crashed again.
So, the reason I'm on such an old build is because I got spooked off of automatic updates by my roommate's computer getting completely bricked by a Windows update, and then just forgetting to make sure the updates are fine and running them manually. So, I'll give that a shot and report back! Thanks so much for your help.
May 2020
Sorry for the wait, updating my windows was a pain and a half but that seems to have done the trick! Thanks so much for your help.